Service processes that work

Service processes that work

Customers want to deal with companies who provide personalised, consistent, and value-based experiences. New and creative applications of technology and processes are a key way to deliver these experiences. At MCADO, we drive process innovation and are expert at implementing new and transformative technology.

“The best technology can’t be seen. It’s the magic thread that makes good service organisations great.”

The relationship

“By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human."